Policies, Terms and Conditions:
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. Copyright 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cali Bicycles.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase and we will send a return shipping label. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused and undamaged, with original packaging and tags intact) within 14 days of receiving your order for a refund, less shipping costs. Customer is responsible for return shipping costs. You must contact CaliBicycles.com via e-mail (rma@CaliBicycles.com) prior to returning products. We will reply back with an RMA number to put on Invoice to put in package. All returns are subject to a 25% restocking charge. A copy of your invoice or packaging slip must accompany all returns. All products come with a 30 day warranty which ONLY cover manufacturer defects. WE will ship out new products once the defective item has been returned. No exceptions. Take extra precaution when repackaging. A professional packer is advised for larger packages such as a wheelset, frameset, complete bike—any product that is considered overweight/oversized. Otherwise, damage will likely occur while in transit, which will result in either a restock fee or refusal of the return.
Shipping Time -- All orders are GUARANTEED to ship from our warehouse within 48 hours. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
Stated weights are for shipping purposes only. They DO NOT represent the bike’s actual weight. All orders are GUARANTEED to ship from our warehouse within 48 hours (except weekends and holidays). Shipping charges are by weight and include a small handling fee. A confirmation e-mail with a tracking number is sent when your package has been shipped. Current shipment status can be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available 24 hours after package has shipped. We accept Master Card and Visa through our 128 bit Secure Socket Layer (SSL). We also accept money orders and personal checks (payments by check or money order will require 7 days to clear). For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please have this page printed out and e-mail us for a mailing address. Credit cards are NOT charged until package has been shipped. The only orders EXEMPT from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, and promotional sales orders. All other orders are guaranteed. We will only ship to billing addresses! NO EXCEPTIONS! Orders with non-matching billing addresses will not be processed. We do NOT ship C.O.D. We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense. Want to figure out shipping costs? Simply add your item to the shopping cart, click on the order button, and let UPS do the math for you. For sales and shipping questions, please contact sales@CaliBicycles.com
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price